Privacy Policy - Feedback Box

This Privacy Policy describes how Feedback Box ("we," "us," or "our") collects, uses, and protects information when you use our Shopify application service.

1. Information We Collect

1.1 Merchant Information

When you install Feedback Box, we collect:

• Shop domain and basic shop information
• Contact information (name, email address)
• Shopify store data necessary for app functionality
• Order information required for survey delivery

1.2 Customer Survey Data

We collect customer feedback responses including:

• Survey responses and ratings
• Order-related information for survey context
• Anonymous usage data for survey completion
• Language preferences for survey display

1.3 Technical Information

• Browser type and version
• IP address and general location data
• Device information
• Usage analytics for app performance

2. How We Use Your Information

We use collected information to:

• Provide Service: Enable survey creation, display, and response collection
• Analytics: Generate insights and reports for merchants
• Improve App: Enhance functionality and user experience
• Support: Provide customer support and troubleshooting
• Compliance: Meet legal and regulatory requirements

3. Data Storage and Security

3.1 Data Storage

• Survey data is stored in Shopify's secure metafields system
• Session data is stored in encrypted databases
• Data is processed and stored in accordance with Shopify's security standards

3.2 Security Measures

• Encryption in transit and at rest
• Secure authentication through Shopify OAuth
• Regular security updates and monitoring
• Access controls and data minimization

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in these circumstances:

• With Shopify: As required for app functionality within the Shopify ecosystem
• Legal Requirements: When required by law or legal process
• Business Transfer: In case of merger, acquisition, or asset sale
• Consent: When you explicitly consent to sharing

5. Data Retention

• Survey data is retained as long as you use the app
• Data is automatically deleted when you uninstall the app
• You can request data deletion at any time
• Backup data may be retained for up to 30 days after deletion

6. Your Rights

You have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Portability: Export your data in a portable format
• Objection: Object to processing of your data

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain user sessions
• Prevent duplicate survey submissions
• Improve app performance
• Analyze usage patterns

8. Third-Party Services

Our app integrates with:

• Shopify: Core platform functionality
• Analytics Services: For app performance monitoring
• Cloud Storage: For secure data storage

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the updated policy on this page
• Sending email notification to registered users
• Updating the "Last Updated" date

12. Compliance

This Privacy Policy complies with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Shopify's App Store Requirements
• Other applicable data protection laws

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Feedback Box - Shopify Post-Purchase Survey Application
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